| Subject: Lucky model not so lucky |
 | Bob Johnston
Gt351 | Location: Tasmania, Australia
Member Since: July 26, 2003
Posts: 121 entire network,
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| Posted: Thursday, November 05, 2009 - 02:08 PM UTC |
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Hi bit of a rant coming here, I have placed couple of orders lately wiyh LM and have ordered in stock items only to have them go out of stock before they ship, I have now been waiting for tamiya mailda for six weeks to come in stock, I placed order 4 days ago for 2 items that both showed instock 3 days later 1 item only becomes available and this is after i have paid. I am fed up with online shops that show instock then go out of stock after i have paid, I have been shopping a LM for years now but lately their service is crap, has anyone else had these probs at LM or is it just my bad luck, Cheers Bob.  |
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 | russ amott
russamotto | Location: Utah, United States
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| Posted: Thursday, November 05, 2009 - 02:44 PM UTC |
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I've noted that they are not so fast to ship lately, but I have received everything. I haven't ordered anything in as much demand as the Matilda kit is, though. Maybe send a PM to Raymond and see what he can tell you. |
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 | David Brown
lestweforget | Location: Victoria, Australia
Member Since: November 08, 2002
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| Posted: Thursday, November 05, 2009 - 03:08 PM UTC |
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They are usually really great, ordered a kit from them maybe 2 weeks ago got it very fast, not sure whats up, like Russ suggested, send Raymond a PM/Email. |
Upon Being asked why he was being pushed back by a "Comonwealth" division at El Alamein, Rommel replied,
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 | David Saulino
dsaulino | Location: Pennsylvania, United States
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| Posted: Thursday, November 05, 2009 - 03:16 PM UTC |
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I hear you on that one Bob. I ordered the Matilda from LM on August 7th and still have not received it. It was "in stock" when I ordered it and now the status is "available." |
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 | Matthew Toms
SSGToms | Location: Connecticut, United States
Member Since: April 02, 2005
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| Posted: Thursday, November 05, 2009 - 03:26 PM UTC |
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Bob,
Don't PM or email. Go to "my account" and click on the "My Request" button. It is the best way to guarantee a quick answer. Any time I have sent a communication this way, it has been answered within 24 hours.
I have ordered from LuckyModel 11 times in the last 2 1/2 years and gotten nothing but the best service. |
Best,
Matt
SSG, INF, USA (Ret.)
Death Before Dismount
Outside of a dog, a book is man's best friend.
Inside of a dog, it's too dark to read.
Groucho Marx
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| Bob Johnston
Gt351 | Location: Tasmania, Australia
Member Since: July 26, 2003
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| Posted: Thursday, November 05, 2009 - 04:18 PM UTC |
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I have used the my request button and get the usual answer of being in in a couple of weeks, but this is not the point, the items were in stock when ordered and paid for but 3 days later it becomes unavailable, they should have shipped within 3 days. Also i have used LM for years without problem but my last 3 orders have all had this problem. Cheers Bob. |
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 | Al Bowie
ALBOWIE | Location: New South Wales, Australia
Member Since: February 28, 2006
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| Posted: Thursday, November 05, 2009 - 05:02 PM UTC |
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Quoted Text
Hi bit of a rant coming here, I have placed couple of orders lately wiyh LM and have ordered in stock items only to have them go out of stock before they ship, I have now been waiting for tamiya mailda for six weeks to come in stock, I placed order 4 days ago for 2 items that both showed instock 3 days later 1 item only becomes available and this is after i have paid. I am fed up with online shops that show instock then go out of stock after i have paid, I have been shopping a LM for years now but lately their service is crap, has anyone else had these probs at LM or is it just my bad luck, Cheers Bob.
Bob, I'd say it is just bad luck. I've had nothing but good outcomes from them with the longest wait 2 Weeks. You may wish to try this guy as I've found hime to be brilliant: http://www.ericyymodel.com/ Cheers Al |
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 | Ryan Chambers
GibsonSG | Location: British Columbia, Canada
Member Since: April 14, 2008
Posts: 157 entire network,
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| Posted: Thursday, November 05, 2009 - 05:44 PM UTC |
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I just had the same thing happen. My first order went out of stock so I had them cancel it and I reordered then two days later my second order was out of stock before it shipped. so I got pissed off and asked them point blank "should I just give you some money and you pick something out for me or where you planning on ripping me off from the start?"
I picked up my order from the post office 7or 8 days later. lol!
I was pretty impressed by that I will order again.
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 | Kimmo Rajala
casualmodeler | Location: Hame, Finland
Member Since: February 04, 2009
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| Posted: Thursday, November 05, 2009 - 07:26 PM UTC |
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I have ordered numerous times from LM and never had any troubles. One of the reasons for ordering has been free shipping for some of the accessorie brands. |
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| Miloslav Hraban
bulivyf | Location: Praha, Czech Republic
Member Since: April 03, 2006
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| Posted: Thursday, November 05, 2009 - 09:30 PM UTC |
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I add to LM shop from year 2007 twenty one orders without problem. I all receive very quickly from Hong Kong.
Miloslav |
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 | Roy Kinsella
RKinsella | Location: Dublin, Ireland
Member Since: September 29, 2007
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| Posted: Thursday, November 05, 2009 - 11:46 PM UTC |
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I order all my kits from Hannants and Luckymodel. I really do think LM are a very good store and most orders are delivered without any problems.
However I understand the "stock" problems you have mentioned here Bob. I had a few problems last year with large orders I made with newer and more populor items going out of stock exceptionally quickly. I understand this can happen with a populor store but the same Items were then being held back for months on end even though they continued to be displayed as "in stock".
It took a few unhappy emails to correct the errors but I was overall happy with the response from LM. I recommend them but dont expect your deliveries in a hurry.
..I just wish they could get some of Trumpeters newer stuff a little quicker in future, Hannants released the M1117 bang on time as per the usual high standard but LM are late as usual and still not even mentioning it yet.. |
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 | Dave O'Meara
Grumpyoldman
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| Posted: Thursday, November 05, 2009 - 11:55 PM UTC |
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Bob, it's just not you, I ordered:
8/7/2009 TA 35300 1/35 Matilda Mk.III/IV
It also was in stock..... and same as you.... became unavailable..... then appeared again as in stock, the became unavailable again.
And I'm also still waiting........
Interestingly........ the Matilda shows as "in stock" as of 0630 NYtime today.
I also ordered on the same day - 8/7/09 and on the same order number: 2 -Citroen Traction 11CV that were also were marked "in stock", they also disappeared from stock, not once but twice, the "in stock and Unavailable routine again. Even though I've been told and it's marked as shipped, I'm still waiting for the 2 Citroen Traction 11CV kits.
I wonder if the Matilda will actually be shipped on this instalment of "in Stock" or will it disappear again?
I'll up date this post if and when they do arrive.
I've done business with Ray since he's opened, and the service has gone down hill the past year.
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Character is what you do when no one is looking.
Few things are harder to put up with than a good example.- Mark Twain
Make yourself an honest man, and then you may be sure that there is one less scoundrel in the world.--Thomas Carlyle | |  |
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 | craig
bydand | Location: England - East Midlands, United Kingdom
Member Since: April 19, 2004
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| Posted: Friday, November 06, 2009 - 03:25 AM UTC |
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Dave,
It's still in stock as at 15.15 GMT and I've ordered one as well.
Ray has been a bit lax recently, I've been calling him about another matter and not been able to get hold of him or Silvia. I know he's had a berevement recently so it might be down to that. As for Trumpeter (and Bronco for that matter) they fill their orders for overseas before they do the Hong Kong ones.
Craig |
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 | Scott Millican
viper29_ca | Location: New Brunswick, Canada
Member Since: October 18, 2002
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| Posted: Friday, November 06, 2009 - 04:12 AM UTC |
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I think the biggest problem with their website and their ordering system is......
When you see the item as "In Stock" and you purchase it........it doesn't take the one you purchased from the inventory right away.
For example, if you say that they had the Tamiya Matilda as In Stock right now....they had say 6 of them....and you ordered one......your order doesn't subtract it from the online stock right away.
So, say they did have 6 of them......and you were the 7th one to order it, even though it still said it was "In Stock" because the inventory doesn't update as soon as someone purchases an item, you being the 7th customer sees that it is still In Stock, but in reality it is sold out, because 6 people just purchased it before you.
Basically boils down to that they don't have a live inventory on their website |
Thanks,
Scott Millican
Elm City Hobbies
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| Dave O'Meara
Grumpyoldman
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| Posted: Friday, November 06, 2009 - 06:13 AM UTC |
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Well, I'm happy to report that the mailman just dropped off my LuckyModel package containing my 2 Citroen Traction 11CVs'. |
Character is what you do when no one is looking.
Few things are harder to put up with than a good example.- Mark Twain
Make yourself an honest man, and then you may be sure that there is one less scoundrel in the world.--Thomas Carlyle | | |
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 | Teemu Lax
ElRata | Location: Finland
Member Since: March 01, 2009
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| Posted: Friday, November 06, 2009 - 06:32 AM UTC |
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I made a mistake by ordering some PE that were "available", waited for 4 weeks and cancelled my order. Went for european netstore and had the same products on my desk within week. |
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 | Dean
gremlinz | Location: Auckland, New Zealand
Member Since: February 07, 2009
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| Posted: Friday, November 06, 2009 - 08:28 AM UTC |
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According to Silvia the problem is that they don't use realtime stock updating but rather it is done manually, so if they only have one of a kit ( which is frequently the case ) and three people order it when they process the orders it goes to the first one then it is changed as out of stock.
Why in this day and age you don't have realtime updating I don't know, I can understand the older system as an order does not necessarily constitute a sale but with Paypal once it's paid for it's sold and should come out of stock at that point, not a few days later when you actually go and take it off the shelf.
I've ordered a LOT from them and always have problems but we've sort of come to an understanding whereby I give the OOS stuff a month to come back in then I change it to something else as there's always something else I want. |
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| jamal
spetsnazgru | Location: Lebanon
Member Since: March 05, 2009
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| Posted: Friday, November 06, 2009 - 08:33 AM UTC |
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usually their service is great, but i faced the same problem 2 days ago with voyager PE. |
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 | Arpad Szabo
arpikaszabo | Location: Praha, Czech Republic
Member Since: February 13, 2006
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| Posted: Friday, November 06, 2009 - 09:17 AM UTC |
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I NEVER had any problems with this store. They always shipped my orders for a good price. I can only recomend this shop. and order only items IN STOCK... |
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| Darren Baker
CMOT | Location: England - South West, United Kingdom
Member Since: May 14, 2006
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| Posted: Friday, November 06, 2009 - 10:20 AM UTC |
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It would seem to me that they are in need of a better stock control system, and that would prevent this kind of complaint that damages their name. |
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| Dave O'Meara
Grumpyoldman
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| Location: New Jersey, United States
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| Posted: Friday, November 06, 2009 - 10:32 AM UTC |
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Quoted Text
It would seem to me that they are in need of a better stock control system, and that would prevent this kind of complaint that damages their name.
Yep, I agree. I think it's time for Ray to update his inventory/shopping cart software. |
Character is what you do when no one is looking.
Few things are harder to put up with than a good example.- Mark Twain
Make yourself an honest man, and then you may be sure that there is one less scoundrel in the world.--Thomas Carlyle | | |
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| Alfred Vaccaro
retiredbee2 | Location: Florida, United States
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| Posted: Friday, November 06, 2009 - 11:13 AM UTC |
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I have used LM for the first time last week and ordered the Citroen traction and a few other things. Hope that I get the traction as Red Frog not only did not have it but they didn't even back order it for me. Not real happy with that. Hopefully I will see my traction in the next few days in the mail..........AL |
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 | Bill Lykins
wildsgt | Location: Kentucky, United States
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| Posted: Friday, November 06, 2009 - 11:39 AM UTC |
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I have ordered from LM for years and I havent had a problem.They have always answered my  |
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| Gerald Owens
GeraldOwens | Location: Florida, United States
Member Since: March 30, 2006
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| Posted: Friday, November 06, 2009 - 02:43 PM UTC |
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Quoted Text
Hi bit of a rant coming here, I have placed couple of orders lately wiyh LM and have ordered in stock items only to have them go out of stock before they ship, I have now been waiting for tamiya mailda for six weeks to come in stock, I placed order 4 days ago for 2 items that both showed instock 3 days later 1 item only becomes available and this is after i have paid. I am fed up with online shops that show instock then go out of stock after i have paid, I have been shopping a LM for years now but lately their service is crap, has anyone else had these probs at LM or is it just my bad luck, Cheers Bob.
I've also been waiting since August for my Matilda. I used their online trouble check system, and their only response was they didn't know when it would be back in. It's listed as "In stock" right now, and I'll be seriously annoyed if it doesn't ship tomorrow. |
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| Bob Johnston
Gt351 | Location: Tasmania, Australia
Member Since: July 26, 2003
Posts: 121 entire network,
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| Posted: Friday, November 06, 2009 - 09:50 PM UTC |
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Ive noticed the matilda is back in stock, it will be interesting to see if we all get one. The model that went out of stock on me this time was the tamiya lrdg chevy I wonder how long i will have to wait for that , cheers Bob.  |
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| Posted: Friday, November 06, 2009 - 10:38 PM UTC |
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Dear Alfred Vaccaro,
Your order has been shipped on the same date as you order. Do you receive the shipment notification email ?
Regards
Raymond Chung
LuckyModel.com |
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| Posted: Friday, November 06, 2009 - 10:42 PM UTC |
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Dear Bob,
The TA 35300 has just got back in stock from supplier, but the qty just enough to fill the current backorder, thus, we have temp. disable the item from our catalog.
For the TA 35300, we have been seriously affected by the short ship condition as I think TAMIYA has their distribution priority and sequence throughout the worldewide customer.
For the same reason, we will not accept pre-order for any new TAMIYA new release until we have it.
I would like to take this chance to apologize for any trouble caused and you are welcome to ask for assistance via My Request to cancel any pending order in case we cannot meet your demand on time.
Regards
Raymond Chung
LuckyModel.com |
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| Posted: Friday, November 06, 2009 - 10:47 PM UTC |
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Dear Dave,
Yes, in fact, we have been revising the software in order to "avoid" the trouble happens here. However, several testing indicate that the working load is "too heavy" for exisitng platform (32-bits server, the existing system can only use 3G memory which not sufficient to process the volume that we are facing)
Thank to the latest 64-bits platform, we are now rushing to finish a new design (a new web site) with automated status alert and notification in case of insufficient stock allocation.
Regards
Raymond |
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| Posted: Friday, November 06, 2009 - 10:53 PM UTC |
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Dear russ amott,
Yes, you are right. Our average ship time has been extended during the 2008 Q4- 2009 Q2. Owing to the company changes, we have delayed to expand the warehouse to cope with the even increase demand.
But we have finish the warehouse expand in 2009 Q3 as well as staffing. We are rushing more resources to keep up with our even growing demand.
Regards
Raymond |
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| Alfred Vaccaro
retiredbee2 | Location: Florida, United States
Member Since: May 04, 2008
Posts: 96 entire network,
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| Posted: Saturday, November 07, 2009 - 02:38 AM UTC |
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Thank you for your input Raymond. The shipping date was Monday the 2nd. I assume it will be here today or maybe Monday comming. Thanks again......Al |
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